Comments on: Another Reason to Buy a Mac http://www.farrfeed.com/2008/05/15/another-reason-to-buy-a-mac/ John Hamilton Farr's Living Planet Mystery Tales from Taos, New Mexico Sat, 11 Feb 2012 11:50:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: John H. Farr http://www.farrfeed.com/2008/05/15/another-reason-to-buy-a-mac/comment-page-1/#comment-614 John H. Farr Sun, 18 May 2008 23:11:35 +0000 http://jhfarr.com/farrfeed/?p=447#comment-614 Hah! Personal charm, good grief... Actually, it's policy. I'm on the MyMac.com staff email list, and one of our guys is an Apple technician. Here's what he says about just this issue: <blockquote>"Apple must be replacing those old mid-2006 top cases with the cracks whenever someone brings an affected machine in for servicing." That's exactly what Apple is instructing we service providers to do on the original model MacBook, officially called MacBook (13 inch) by Apple, and the 2nd, MacBook (Late 2006). Many people don't realize the keyboard is integrated into the top case, so to address any keyboard issue in a MacBook the top case gets replaced - trackpad, keyboard, & all. The first two MacBook models have an unpublished repair extension program (instructions, but no set end date) to replace the top case for discoloration (on the white ones) and cracking around the edges. It's not at all unusual for Apple to do this on models with known issues. I've got a big old list of items, both the official Repair Extension Programs and the unpublished ones. Feedback from customers and service providers is how these things get started.</blockquote> Hah! Personal charm, good grief…

Actually, it’s policy. I’m on the MyMac.com staff email list, and one of our guys is an Apple technician. Here’s what he says about just this issue:

“Apple must be replacing those old mid-2006 top cases with the cracks whenever someone brings an affected machine in for servicing.”

That’s exactly what Apple is instructing we service providers to do on the original model MacBook, officially called MacBook (13 inch) by Apple, and the 2nd, MacBook (Late 2006).

Many people don’t realize the keyboard is integrated into the top case, so to address any keyboard issue in a MacBook the top case gets replaced – trackpad, keyboard, & all. The first two MacBook models have an unpublished repair extension program (instructions, but no set end date) to replace the top case for discoloration (on the white ones) and cracking around the edges.

It’s not at all unusual for Apple to do this on models with known issues. I’ve got a big old list of items, both the official Repair Extension Programs and the unpublished ones. Feedback from customers and service providers is how these things get started.

]]> By: Gregory LeFever http://www.farrfeed.com/2008/05/15/another-reason-to-buy-a-mac/comment-page-1/#comment-613 Gregory LeFever Sun, 18 May 2008 18:28:21 +0000 http://jhfarr.com/farrfeed/?p=447#comment-613 As a longtime Mac user myself, I can concur with your praise for Apple's sincere variety of customer service. However, for you to walk out of Albuquerque's Apple Store with a new keyboard and top case <em>for free</em> is a reflection, more than anything else, of your personal charm. As a longtime Mac user myself, I can concur with your praise for Apple’s sincere variety of customer service. However, for you to walk out of Albuquerque’s Apple Store with a new keyboard and top case for free is a reflection, more than anything else, of your personal charm.

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